Returns & Exchanges
At Elation Lighting, we want you to be completely satisfied with your illumination solutions. If your equipment doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the electronic components in their original packaging, ensuring all cables, manuals, and mounting hardware are included to avoid restocking fees.
Ship to Service Center
Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the equipment's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing